We can pull them apart by indexing and slicing them, and we can join them together by concatenating them. However, we cannot join strings and lists:
Beyond training, an SOP manual gives existing team members a resource for less-frequently used procedures, ensuring procedures are done with the correct protocol, maintaining quality control.
Writing a standard operating procedures manual requires having a clear understanding of the steps involved in any particular process. Define Core Processes Look at all of the core processes that your company has.
Start to define which processes will be outlined and mapped in the SOP maual. While you might not map every last process, it is important to establish the most fundamental and important ones. For example, a restaurant might define core processes as to how a particular signature dish is made.
Just as important is the process for cleaning the restaurant. Create a list of your core processes so you can integrate each one into the SOP manual after mapping it. Map Each Process Each process is defined by the steps needed to complete the process.
Missing a step could mean a lost or delayed order or a defective final product. Mapping is drawing out the workflow. For example, say you are creating an SOP for the sales process of an internet inquiry.
First, map how the lead is initially contacted after requesting information: Map how many times your sales team conducts follow-ups if the prospect can't be reached initially, with specific scripts for each contact.
Map a different script for when the prospect is reached, as well as a set of follow-ups depending on whether the prospect buys your product or service or decides to hold off.
Once mapped, write out the process in simple steps. Create Checklists and Forms For any process, it is easier for team members to follow a form or checklist. Develop a comprehensive template based on the mapped process.
If you need to collect specific information at the client intake, make sure the template has all required information laid out succinctly. Don't assume team members remember everything in the SOP, especially when a client is sitting in front of them.
Integrate the checklists and forms as an addendum to your process map and steps. Organize the manual based on departments. Each section would then be broken down further into the core processes of that department, generally in the order each core process takes place in the overall delivery of goods.
In the "Distribution" section, you could have several core processes that include "Getting the Order," "Packaging for Delivery," "Shipping" and "Follow-Up. You might even include tabs for team members to easily flip through the manual, to help them locate pertinent SOPs in their departments.Revision Sheet User’s Manual Page i Revision Sheet Release No.
Date Revision Description Rev. 0 10/10/07 User’s Manual Template and Checklist Rev. 1 10/11/07 User’s Manual for IRIS version This tutorial explains how to write your first operations manual.
It helps you get started, suggests how to format the document, create the table of contents and what else you need to include in a sample plan. Proposal Template.
Technical Writing Templates.
Business Plan. Quality Assurance Plan. Test Plan. Business Process. Release Notes. If this is your first Operations Guide, use a template to get started. While the template may not be perfect, it identifies the key sections for the table of contents.
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|How to Write an Operations Manual | Operations Manual Template||What would happen if that employee quit without providing notice? Key individuals can be found in any company, but it is vital that you not become dependent on a particular person to operate your business.|
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Once you have these in place, fill in the gaps and complete the document section by section. That's where systematized activities and an operations manual come into play. Recently franchise expert Joel Libava wrote about the need to write down processes and procedures if you intend to franchise your business.
Having a written operations manual is critical to any business. Download your operations manual template here.
How to create an operations manual for your business. Writing Standard Operating Procedures, also known as an SOP template, will allow you to standardize your procedures, get started quickly, and provide fast, easy answers to common Standard Operating Procedure (SOP) questions.